And YOU think YOU have computer probs??
This is a true story from the WordPerfect helpline. Needless to say, the help desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause." Actual dialogue of a former WordPerfect Customer Support employee with a caller: Customer Support: "Ridge Hall computer assistant; may I help you?" Caller: "Yes, well, I'm having trouble with WordPerfect." CS: "What sort of trouble?" C: "Well, I was just typing along, and all of a sudden the words went away." CS: "Went away?" C: "They disappeared." CS: "Hmm. So what does your screen look like now?" C: "Nothing." CS: "Nothing?" C: "It's blank; it won't accept anything when I type." CS: "Are you still in WordPerfect, or did you get out?" C: "How do I tell?" CS: "Can you see the C: prompt on the screen?" C: "What's a sea-prompt?" CS: "Never mind. Can you move the cursor around on the screen?" C: "There isn't any cursor, I told you, it won't accept anything I type." CS: "Does your monitor have a power indicator?" C: "What's a monitor?" CS: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?" C: "I don't know." CS: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?" C: "Yes, I think so." CS: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall." C: ".......Yes, it is." CS: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?" C: "No." CS: "Well, there are. I need you to look back there again and find the other cable." C: ".......Okay, here it is." CS: "Follow it for me, and tell me if it's plugged securely into the back of your computer." C:"I can't reach." CS: "Uh huh. Well, can you see if it is?" C: "No." CS: "Even if you maybe put your knee on something and lean way over?" C: "Oh, it's not because I don't have the right angle - it's because it's dark." CS: "Dark?" C: "Yes - the office light is off, and the only light I have is coming in from the window." CS: "Well, turn on the office light then." C: "I can't." CS: "No? Why not?" C: "Because there's a power outage." CS: "A power... A power outage? Ah, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?" C: "Well, yes, I keep them in the closet." CS: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from." C: "Really? Is it that bad?" CS: "Yes, I'm afraid it is." C: "Well, all right then, I suppose. What do I tell them?" CS: "Tell them you're too stupid to own a computer." ~Amanda |
RE: And YOU think YOU have computer probs??
HAHAHAHA Oh my goodness that is hilarious. I can't believe some people are so stupid.
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RE: And YOU think YOU have computer probs??
ORIGINAL: XCM828 I can't believe some people are so stupid. When i worked at circiut city, a lady brought her computer in because the cup holder stopped working! |
RE: And YOU think YOU have computer probs??
i know it says true story, but it cant be.
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RE: And YOU think YOU have computer probs??
Why not?
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RE: And YOU think YOU have computer probs??
no customer rep would tell someone they were to stupid to own a computer (unless they were trying to get fired).
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RE: And YOU think YOU have computer probs??
Maybe he had already gotten a better job and didn't care anymore...
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RE: And YOU think YOU have computer probs??
Or maybe he just got fed up with his job or was having a bad day and didn't want to deal with another idiot customer. For now, it's an urban legend to us.
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RE: And YOU think YOU have computer probs??
that is funny, i dont believe it is tru but who knows....
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RE: And YOU think YOU have computer probs??
I'm glad you all liked it... I laughed so hard reading it... just knowing saying something like that has crossed every person who works in customer service's mind. LOL!!
~Amanda |
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