DEAR VERIZON WIRELESS!!!!
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HCF Member
Joined: Feb 2005
Posts: 7,168
From: Jersey
DEAR VERIZON WIRELESS!!!!
I dont know about the rest of you, but I always get what I want. My verizon phone sucks, I want a new and better one FOR FREE. The manager was no help, neither was the supervisor. I wrote a letter to the President of Verizon Wireless....Lets see where it gets me. This phone wont hold a full charge for more than 20 mins. Its horrible. Granted I can deal with it, but I love to write letters to people in high places........Tell me what you think.
Dear Mr. Denny Strigl,
Hello sir, my name is Peter Cupo and I am a current Verizon wireless customer. Unfortunately I have recently encountered some problems with my Verizon wireless customer service, and just wanted to inform you of my dissatisfaction. When I first purchased my wireless plan, Verizon was offering a low level free cellular phone to new signing customers. After speaking to a sales representative I was persuaded into purchasing a better phone, as I was told it would last longer, receive better signal, and over all perform on a higher level. I decided that it was worth it, and spent over a hundred fifty dollars on a phone, the brand name being LG. Not too long after having the phone, it stopped holding a charge, and the battery would die after short use. I returned to the Verizon store, and received a new battery, and things seemed to be going well. I followed the Verizon technicians’ instructions and always charged the phone for a period of 2 hours, so the battery would not get over charged. However, it only took a short while for the problem to reoccur. Again, I returned to the Verizon store, where I received a brand new phone and another new battery. I have recently encountered the same problem, and took the time out of my day to visit the Verizon store a third time for the same problem. The customer support team thought it would be acceptable to replace the battery on my phone, but to me it was unacceptable. I was not looking for a temporary fix, because with my past experience I know I will end up back at the store again, with the same problem. I simply said I wanted a different phone, so I could end this ridiculous streak of problems. They informed me that my phone was not eligible for replacement based on two principles. First being that it is no longer manufactured, and secondly that it is no longer under warrantee. I spoke with a manager and explained my situation, and she was of no help, nor was the “supervisor” I spoke to on the 611 number. The manager of the store later offered me a “free upgrade”, which isn’t free at all, they expected me to buy another phone, but I did not go into the store to spend MORE money. Currently I have 3 lines on my account, and I spend around $150 per month. I use this phone for business, and I am losing important calls, and honestly that is unacceptable by my standards. The fact that the phone is no longer under warrantee is meaningless, as I gave Verizon 3 attempts to fix the problem, and they were unsuccessful in doing so. Let’s say you purchase a car and you spend a little more money to get a better one that will “last longer”. Before you know it you are having a transmission problem. You return to the dealer, and they said they fixed it for free due to the warrantee, you leave happy. Within the next 2 weeks you have the same problem, return to the dealer and receive a new transmission for free because of the warrantee. Then 5 months later you experience the same exact problem and return to the dealer again, only this time they refuse to cover it because of the warrantee. How would you feel? I would say you would feel that you have been taken advantage of, and unfairly treated. I must say, until this situation I have been a 100% satisfied customer, and I am constantly boasting about the reliability of the Verizon signal strength, that is why I upgraded my account to 3 lines. I do not feel as if I am asking for much. I would just like to have a phone that will last, which is why I spend the extra money on a better phone when I first signed the contract. I certainly hope we can resolve this slight problem, as I would like to remain a loyal Verizon customer. I sincerely appreciate your time in reading this letter.
Yours Truly,
Peter Cupo III
Dear Mr. Denny Strigl,
Hello sir, my name is Peter Cupo and I am a current Verizon wireless customer. Unfortunately I have recently encountered some problems with my Verizon wireless customer service, and just wanted to inform you of my dissatisfaction. When I first purchased my wireless plan, Verizon was offering a low level free cellular phone to new signing customers. After speaking to a sales representative I was persuaded into purchasing a better phone, as I was told it would last longer, receive better signal, and over all perform on a higher level. I decided that it was worth it, and spent over a hundred fifty dollars on a phone, the brand name being LG. Not too long after having the phone, it stopped holding a charge, and the battery would die after short use. I returned to the Verizon store, and received a new battery, and things seemed to be going well. I followed the Verizon technicians’ instructions and always charged the phone for a period of 2 hours, so the battery would not get over charged. However, it only took a short while for the problem to reoccur. Again, I returned to the Verizon store, where I received a brand new phone and another new battery. I have recently encountered the same problem, and took the time out of my day to visit the Verizon store a third time for the same problem. The customer support team thought it would be acceptable to replace the battery on my phone, but to me it was unacceptable. I was not looking for a temporary fix, because with my past experience I know I will end up back at the store again, with the same problem. I simply said I wanted a different phone, so I could end this ridiculous streak of problems. They informed me that my phone was not eligible for replacement based on two principles. First being that it is no longer manufactured, and secondly that it is no longer under warrantee. I spoke with a manager and explained my situation, and she was of no help, nor was the “supervisor” I spoke to on the 611 number. The manager of the store later offered me a “free upgrade”, which isn’t free at all, they expected me to buy another phone, but I did not go into the store to spend MORE money. Currently I have 3 lines on my account, and I spend around $150 per month. I use this phone for business, and I am losing important calls, and honestly that is unacceptable by my standards. The fact that the phone is no longer under warrantee is meaningless, as I gave Verizon 3 attempts to fix the problem, and they were unsuccessful in doing so. Let’s say you purchase a car and you spend a little more money to get a better one that will “last longer”. Before you know it you are having a transmission problem. You return to the dealer, and they said they fixed it for free due to the warrantee, you leave happy. Within the next 2 weeks you have the same problem, return to the dealer and receive a new transmission for free because of the warrantee. Then 5 months later you experience the same exact problem and return to the dealer again, only this time they refuse to cover it because of the warrantee. How would you feel? I would say you would feel that you have been taken advantage of, and unfairly treated. I must say, until this situation I have been a 100% satisfied customer, and I am constantly boasting about the reliability of the Verizon signal strength, that is why I upgraded my account to 3 lines. I do not feel as if I am asking for much. I would just like to have a phone that will last, which is why I spend the extra money on a better phone when I first signed the contract. I certainly hope we can resolve this slight problem, as I would like to remain a loyal Verizon customer. I sincerely appreciate your time in reading this letter.
Yours Truly,
Peter Cupo III
HCF Member
Joined: Mar 2006
Posts: 991
From:
RE: DEAR VERIZON WIRELESS!!!!
Switch to Tmobile or cingular. Dont ever get a LG phone, get a Motorola, Nokia , Sony Ericsson or at least a Samsung. Try out online dealer like wirefly.com or letstalk.com, they have alot better deals than the carriers.
Joined: Dec 2005
Posts: 214
From:
RE: DEAR VERIZON WIRELESS!!!!
I love Verizon, why not get an LG phone? My VX6000 has been dropped so many times, I was going to sand the outside and buff it to try to make it shiny, but I only got to sanding it, and everything works perfectly. So a couple days ago when we did the NE2 and I got the Chocolate, which by the way, is an amazing phone, especially for 50 dollars.
Joined: Dec 2005
Posts: 214
From:
RE: DEAR VERIZON WIRELESS!!!!
By the way Pete, third to last line, I think you meant to put spent rather than spend.
4th line, overall is one word.
I don't know about bringing in the car story... otherwise good letter. But take out the car story...
4th line, overall is one word.
I don't know about bringing in the car story... otherwise good letter. But take out the car story...
HCF Member
Joined: Jan 2005
Posts: 5,180
From: Chicago, Illinois
RE: DEAR VERIZON WIRELESS!!!!
I think that it is worth mentioning that if your car has a problem under warranty and it comes back after the warranty expires, the dealer HAS to fix the problem for free.
HCF Member
Joined: Jun 2006
Posts: 1,726
From: sterling heights MI
RE: DEAR VERIZON WIRELESS!!!!
I am betting you will be getting a very nice new phone out of this whole deal. because I know most of the times when you deal with high up people you get what you want. but I want to defiantly see the outcome of this.
