Go Back  HondaCivicForum.com > Misc. > The Lounge
Reload this Page >

And YOU think YOU have computer probs??

The Lounge This section is for the most off topic of OT posts. although the lounge is moderated, whoring is permitted.

And YOU think YOU have computer probs??

  #1  
Old 02-19-2005, 03:08 PM
Thread Starter
Join Date: Mar 2004
Location: United States
Posts: 0
Default And YOU think YOU have computer probs??

This is a true story from the WordPerfect helpline. Needless to say, the help desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause."
Actual dialogue of a former WordPerfect Customer Support employee with a caller:


Customer Support: "Ridge Hall computer assistant; may I help you?"

Caller: "Yes, well, I'm having trouble with WordPerfect."

CS: "What sort of trouble?"

C: "Well, I was just typing along, and all of a sudden the words went away."

CS: "Went away?"

C: "They disappeared."

CS: "Hmm. So what does your screen look like now?"

C: "Nothing."

CS: "Nothing?"

C: "It's blank; it won't accept anything when I type."

CS: "Are you still in WordPerfect, or did you get out?"

C: "How do I tell?"

CS: "Can you see the C: prompt on the screen?"

C: "What's a sea-prompt?"

CS: "Never mind. Can you move the cursor around on the screen?"

C: "There isn't any cursor, I told you, it won't accept anything I type."

CS: "Does your monitor have a power indicator?"

C: "What's a monitor?"

CS: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"

C: "I don't know."

CS: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"

C: "Yes, I think so."

CS: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall."

C: ".......Yes, it is."

CS: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"

C: "No."

CS: "Well, there are. I need you to look back there again and find the other cable."

C: ".......Okay, here it is."

CS: "Follow it for me, and tell me if it's plugged securely into the back of your computer."

C:"I can't reach."

CS: "Uh huh. Well, can you see if it is?"

C: "No."

CS: "Even if you maybe put your knee on something and lean way over?"

C: "Oh, it's not because I don't have the right angle - it's because it's dark."

CS: "Dark?"

C: "Yes - the office light is off, and the only light I have is coming in from the window."

CS: "Well, turn on the office light then."

C: "I can't."

CS: "No? Why not?"

C: "Because there's a power outage."

CS: "A power... A power outage? Ah, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"

C: "Well, yes, I keep them in the closet."

CS: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."

C: "Really? Is it that bad?"

CS: "Yes, I'm afraid it is."

C: "Well, all right then, I suppose. What do I tell them?"

CS: "Tell them you're too stupid to own a computer."
LMAO!!

~Amanda
 
  #2  
Old 02-19-2005, 04:41 PM
Join Date: Dec 2004
Location:
Posts: 1,720
Default RE: And YOU think YOU have computer probs??

HAHAHAHA Oh my goodness that is hilarious. I can't believe some people are so stupid.
 
  #3  
Old 02-19-2005, 05:34 PM
NTX
NTX is offline
HCF Member
Join Date: May 2004
Location: California
Posts: 1,952
Default RE: And YOU think YOU have computer probs??

ORIGINAL: XCM828

I can't believe some people are so stupid.
They are.

When i worked at circiut city, a lady brought her computer in because the cup holder stopped working!
 
  #4  
Old 02-20-2005, 11:34 AM
Senior Member
Join Date: Jan 2005
Location:
Posts: 735
Default RE: And YOU think YOU have computer probs??

i know it says true story, but it cant be.
 
  #5  
Old 02-20-2005, 02:10 PM
Join Date: Dec 2004
Location:
Posts: 1,720
Default RE: And YOU think YOU have computer probs??

Why not?
 
  #6  
Old 02-20-2005, 02:19 PM
NTX
NTX is offline
HCF Member
Join Date: May 2004
Location: California
Posts: 1,952
Default RE: And YOU think YOU have computer probs??

no customer rep would tell someone they were to stupid to own a computer (unless they were trying to get fired).
 
  #7  
Old 02-20-2005, 02:30 PM
Senior Member
Join Date: Dec 2004
Location:
Posts: 3,095
Default RE: And YOU think YOU have computer probs??

Maybe he had already gotten a better job and didn't care anymore...
 
  #8  
Old 02-20-2005, 04:07 PM
Join Date: Dec 2004
Location:
Posts: 1,720
Default RE: And YOU think YOU have computer probs??

Or maybe he just got fed up with his job or was having a bad day and didn't want to deal with another idiot customer. For now, it's an urban legend to us.
 
  #9  
Old 02-20-2005, 07:53 PM
Join Date: Aug 2004
Location: West Palm Beach, Fl
Posts: 109
Default RE: And YOU think YOU have computer probs??

that is funny, i dont believe it is tru but who knows....
 
  #10  
Old 02-21-2005, 04:32 PM
Thread Starter
Join Date: Mar 2004
Location: United States
Posts: 0
Default RE: And YOU think YOU have computer probs??

I'm glad you all liked it... I laughed so hard reading it... just knowing saying something like that has crossed every person who works in customer service's mind. LOL!!

~Amanda
 

Thread Tools
Search this Thread
Quick Reply: And YOU think YOU have computer probs??


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.